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Working with Hosting Account Administrators

Date Submitted: 2-21-2013

If you want to give someone access to your hosting account but not all of your other account information, you can assign them as an Account Administrator. This lets them log in to their customer account and manage only the aspects of your hosting account you specify.

The process for assigning Account Administrators is (your actions are in blue, the new Account Administrator's are in green):

  1. Create a New Account Administrator.
  2. The Account Administrator accepts the request in their own account.
  3. Assign the Account Administrator to your hosting account and grant them permissions.
  4. The Account Administrator logs in and manages your hosting account.

Create a New Account Administrator

Creating a New Account Administrator sends the recipient a request email they must accept before you can assign them to your hosting account.

To Create a New Account Administrator

  1. Log in to your Account Manager.
  2. Click Web Hosting.
  3. Next to the hosting account you want to use, click Launch.
  4. In the upper-right corner of the Control Panel in your hosting account, next to your domain name, click Change Account.
  5. Select the account you want to use.
  6. Click Account Admin, and then click Add new.
  7. Complete the on-screen fields, and then click OK.

Accept the Account Administrator Request

This information assumes you are the recipient of the Account Administrator Request.

Once you receive the request to become a Account Administrator, you must accept the invitation in your own account. If you do not have an account, go to our home page, click Create Account, and then complete the fields to set up your account.

To Accept the Account Administrator Request

  1. To accept the request, you must click the link in the email you received.

    NOTE: If you are not logged into your account, you are prompted to do so at this point. Once you are logged in, you need to go back to your email and follow the link again.

  2. A verification window displays. Click Confirm to accept the invitation.
  3. Click Close.

After you accept the request, the account owner must assign you to a hosting account and grant your permissions.

Assigning Account Administrators to Hosting Accounts

Once your Account Administrators accept their requests, you can assign hosting accounts to them and grant their permissions.

To Assign Account Administrators to Hosting Accounts and Grant Permissions

  1. Log in to your Account Manager.
  2. Click Web Hosting.
  3. Next to the hosting account you want to use, click Launch.
  4. Next to your domain name, in the upper-right corner of the Control Panel in your hosting account, click Change Account.
  5. Select the domain you want to use, and then, in the upper-left corner, click Account Admin.
  6. Only the names of those who accepted your invitation display. If the Account Administrators you want to use don't display, they have not accepted the Account Administrator request.
  7. Select the permissions you want to grant them, and then click Close.

For a list of which sections in the Control Panel in your hosting account you can give an Account Administrator access to, see Account Administrator Permissions.

Log in and Manage the Account

This information assumes you are the recipient of the Account Administrator Request.

Once you have been assigned to an account and granted permissions, you can log in to your account and manage it.

To Log in and Manage Your Account Administrator Accounts

  1. Go to hcc.cc.
  2. Enter your customer account's user name and password. Account Administrators use their own customer number and password to log in.
  3. Click Login.
  4. In the View By section, click Accounts You Manage.
  5. Click the hosting account you want to manage.

Remove Account Administrators

If you no longer need Account Administrators to help you manage your account, you can remove them.

To Manage Account Administrators

  1. Log in to your Account Manager.
  2. Click Web Hosting.
  3. Next to the hosting account you want to use, click Launch.
  4. In the upper-right corner of the Control Panel in your hosting account, next to your domain name, click Change Account.
  5. Select the account you want to use.
  6. Click Account Admin.
  7. Remove or add the selected permissions for the Account Admin you are managing, and then click Close.

To Remove an Account Administrator

  1. Log in to your Account Manager.
  2. Click Settings, and then click Account Administrator.
  3. Click Revoke Permissions next to the Account Admin you remove from your hosting account.
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