Support Policy

This support policy will layout what support you can expect from rtCamp Solutions Pvt. Ltd. This policy applies only to premium products sold through our store.

Scope of Support

rtCamp provides support for store products. Support is given only through our Helpdesk. We do not use email, social media, chat and other mediums to provide support.

You will need to submit a ticket using the Helpdesk in order to take advantage of our Support Service. Before you raise a support ticket, do check what our Support Service covers.

At times you might be asked to send us your login details if it is needed to assist you. Our Helpdesk tickets and information you share with us through these Helpdesk tickets are confidential. Only you and our support team will see your ticket as described by our Privacy Policy.

What our Support Service Covers

We only support our Products. Our Support Service includes assistance with Product installations, configuration and use. We also fix bugs in our code free.

What our Support Service Doesn’t cover

Our Support Service does not cover our Products supplied by 3rd Parties who are not our Resellers or 3rd Party products and services. We may require you to disable 3rd Party products which are installed alongside our Products before we will be able to assist you.

We do not provide product support for non-paying customers. But would be happy to answer any pre-sales questions you have!

Community Forums (Free Support)

You might come across Community support for our supports. These forums are community driven and rtCamp does not actively give support on these forums.

Refund Policy

All our products comes with a “30 Days, No Questions Asked, Full Money Back” guarantee. We want you to be fully satisfied and happy with every product you purchase from rtCamp.

If you are not satisfied with our product for any reason, you can request a refund from premium support page.

Look up our Refund Policy page for more details on raising refund ticket and exceptions.